FAQs
Online School Technical FAQ's
Do I need to have access to a computer to attend?
Yes. Each family will be required to have a computer system that meets the minimum specifications necessary to access the K12 Online School (OLS). Families must also have internet access to participate in the school. In certain cases, based on financial need, Arizona Virtual Academy (AZVA) may loan a computer to an enrolling family. This determination will take place during the enrollment process.
What computer skills are required?
The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program. In the elementary grades, it is mostly the Learning Coach who interacts with the computer. Middle school and high school students are most successful if they have basic computer skills.
Do I need high speed internet access to attend?
No. Although high-speed internet access definitely makes the experience of learning online much more satisfying, it is not absolutely necessary. Some geographic areas unfortunately do not have high-speed access available. However, for those areas that do, it is the preferred type of access for the program.
How do I get technical support?
AZVA families needing customer care or technical support for computers or the online school can call 866.512.2273 (select option 2).
What does the computer system loaned by ITCA include?
Computers loaned by AZVA follow the technical specs listed here.
